Charge 2 not syncing with iPhone 11

[Nanoline]

Uninstalled/reinstalled Fitbit app. Turned Bluetooth on and off. Bluetooth can’t find Fitbit charge 2. Have latest firmware on Charge 2 - 22.58.0. And latest IOS (13) on iPhone 11. Please advise. 

Note: I still have old iPhone and it’s syncing with Charge 2. Charge 2 shows in Bluetooth paired devices list. 

[Nanoline]

Charge 2 made it into paired devices. Now is syncing. 

[CProvost]

Any idea what fixed it? Mine is doing the same. 

fixed it. Went to Bluetooth settings on old phone and selected forget this device and turned off Bluetooth. 

[KrissyM]

What worked? My devices are not syncing with new iphone. Have tried everything you did and what the other person posted. Still no luck. My husband thought it was due to fitbit not having an update for the new phone yet, but if you got yours to work.. 

[CProvost]

If you still have the old phone, go to Bluetooth settings, click on the Charge 2 (i) button and forget this device and turn off bluetooth.
If that doesn’t work you may try going to the Fitbit app on the new phone and try adding new device.


Claude R. Provost

[Raffles]

Luckily I had not traded in my old iPhone so was able to forget all devices. It has paired with my Charge 2. Just need it to find the Spotify hub and my car.

Many thanks

[Bluechicken]

Had the same problem, shut off bluetooth on the old phone and was able to connect with the fitbit, but it wasn't syncing correctly. Solved that by updating to the latest fitbit software on the phone. When the new phone populated the apps from the old phone, it brought in the older version of the fitbit app. Updated and everything synced nicely.