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Charge 2 not syncing

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‎02-28-2019 16:33 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-28-2019 16:33 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Since Wed am at 10:41 Fitbit app will not sync with CR2 —- have removed CR2 & app & reinstalled,  Fitbit app not syncing on any devices-IPhone or iPad; CR2 also changed the face w/o my changing it; App keeps searching to sync & then states no internet BUT internet is connected/enabled on all devices. 

 

WHAT to do?

 

Moderator edit: Updated subject for clarity 

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‎03-01-2019 16:43

‎03-01-2019 16:43

Welcome to the Community @eks915! Thanks for the details mentioned and the troubleshooting you've performed. 

 

I would like you to make sure that you have the latest version installed on your iPhone and iPad which is 2.88. If you do but you're still receiving this message, please log out from the app and then force quit it. If you're not seeing this message after force quitting it but your Charge 2 isn't syncing, try these steps. 

 

If after performing the above, you're still receiving this message, please provide me with a screenshot of the error message that you're receiving. 

 

Hope this helps. Let me know the outcome. 

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‎03-01-2019 17:52

In response to SilviaFitbit

‎03-01-2019 17:52

Magically—— this morning the FITBIT app on all three of my APPLE devices was working perfectly again....

It took 48 hours for the app to sync again with FITBIT....

Do appreciate the follow up!!

Ellen
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‎03-04-2019 10:22

In response to eks915

‎03-04-2019 10:22

Thank you for getting back @eks915! I'm glad to hear that it started syncing again. Hope you can continue enjoying your Charge 2. 

 

I'll be around if you need further assistance. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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