Charge 2 not syncing

[MEPITTS]

My charge 2 has not been accurately syncing for the last week. I have a Samsung S9, it is set to auto sync, bluetooth is on, and all is set properly. I have followed instructions to connect everything again, even restarting charge 2. Sync will say device not found. Put on charger overnight (holds a good charge for several days still), and I had to restart it before I put it on bc it showed a heartrate (high by about 15 points) for over a minute before I put it on. HR even fluctuated a few points in that time! Not sure what else to do. Have to manually input my data into my other synced apps such as yes.fit. any suggestions? If I take the app off my phone (fitbit) and reinstall, will I lose all recorded data? This is the only step i havent tried. 

[SunsetRunner · Accepted solution]

Contact Customer Support.

[RicardoFitbit]

Hi @MEPITTS, welcome to the Community Forums!

Thanks for bringing this to my attention and for all the information that was shared in your post, your effort troubleshooting this situation prior to posting is appreciated. I was informed by our Customer Support team that they provided you assistance with this situation just as @SunsetRunner suggested you. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

Don't hesitate to contact me back if you need anything else.