Charge 2 not syncing

[Colestan123]

Hi my Fitbit charge has stopped syncing my active minutes,as advised I’ve restarted the Fitbit and app but still nothing! I exercise daily and work on a busy ward so I’m definitely active! Any suggestions? Only had the device at Xmas. 

Moderator edit: updated subject for clarity

[SarahDalrymple]

I am having the same issue so I am curious to what others have To say in order to fix this. 

[griz66]

I also have issue. Says walked 5miles odd. But shows nothing under hours active and also nothing for today under weekly exercise. Then after syncing for tenth time that info updated ? But under weekly activity it showed a 11min walk to work and my return but no mention of a 1hr walk I did midday. I am getting very disappointed and feel like returning as does not do what it is supposed to. Also day I got no notifications when my phone rang etc and it was next to me. Please Fitbit sort these things and tell us why it’s not working. I checked updates and it had a update today. 

[SarahDalrymple]

Also the time on my Fitbit is an hour off. I imagine if I can get it to sync that would correct the problem. But your right, this is very frustrating. I go in and click the “sync” button but nothing updates. 

[Colestan123]

I’ve again been advised to reset the Fitbit and again no joy 😡 think husband is going take it back!

Sent from my iPhone

[GrammieMJ]

mine has stopped also. Has been the last week that has been an issue.

I have "reset" it twice according to their directions

[SarahDalrymple]

Well crap😡 if it’s not keeping stats then it’s no good to me. I was hoping someone would have a fix for this. Keep me posted if you have any luck or hear any other fixes to try. 

[griz66]

Agreed. I was hoping for fix but just seems lots of us are having issues. X

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[Colestan123]

So after further advice but no joy we took the Fitbit back and exchanged for a new one.....still same problem!!

Sent from my iPhone

[SarahDalrymple]

So after rebooting it a few times It all the sudden started working again. Not sure what I did differently. 

[griz66]

I’m pleased x it’s just a shame these modern devices don’t just do what they are supposed to do all the time. X hope it keeps working.

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[maclynnie]

Been having syncing problems for maybe the past week, was getting progressively worse, so I went through all the different steps advised in several posts on this forum to get it to sync. This is not a new Charge2 for me , have had it for at least a year(?) I   went so far as to unpair it via the dashboard app on my Macbook pro.  now I can't get it to pair with the app at all, either through the android app or through the dashboard on my Macbook pro. 

[griz66]

Nightmare, where is all the company Fitbit advice from the organisation that took our money for a product that is letting so many users down ?

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[AlvaroFitbit]

Hi everyone. I am not clear in some details. Is your tracker syncing your distance, steps, floors but you don't see any active minutes or is it not syncing at all with your account (so you only see the data on the tracker itself but not on your account)? If your tracker isn't syncing then please restart your phone or computer (make sure you have a compatible phone to sync your tracker with). After this restart your tracker by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Go to the bluetooth settings area on your phone and remove all devices listed there then go to the Fitbit app, once you open it it will try to sync automatically.

If you aren't seeing some specific data could you share a screenshot of your dashboard? Maybe add dates and times and what you were doing? How are you tracking your activities (via the tracker's exercise mode, automatic detection or do you manually log these activities)?

I look forward to your reply!

[Bikrmama07]

Ive done that. I've also deleted the app, re-downloaded it, re-paired and restarted my phone. It has deleted workouts, doesn't track when I start the stopwatch, etc. 

I called in several weeks ago and it really didn't seem like the tech I spoke with understood the issue. 

So what is the resolution? This is the second Fitbit I've had and the second purchase i am now regretting. I spent good money on this, it should be working properly ... 

[griz66]

Exactly, they should work. WHY SO MANY ISSUES ????

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[JRBarker]

Having similar issue. 

My Fitbit has not synced since December 16.  The only thing on my device screen is a bar that is half lit and half dark.  Occasionally when I attempt to update an exclamation shows up on the bar.

Within the app (Windows 10) it keeps saying I need to update.  I do, it says the update is successful, and then when I attempt to sync it tells me I need to update again.

I've restarted, attempted to update more than a dozen times, unpaired and re-paired, un-installed and re-installed, hooked direct to device, tried via wi-fi - no joy.  Nothing but frustration.  Seems to coincide with the update back in December.

[Colestan123]

Fitbit advises me to update but still no joy! Maybe time to upgrade!