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Charge 2 not syncing

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‎02-10-2019 17:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-10-2019 17:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 isn't tracking anything or syncing.  What do I do?

 

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎02-10-2019 20:08

‎02-10-2019 20:08

Try turning Bluetooth off then on again, restarting the device you are syncing to (phone, tablet, etc), or turning your fitbit off then back on. these solutions have worked for me in the past.

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‎02-11-2019 06:59 - last edited on ‎04-02-2025 08:36 by Fitbit Moderator

In response to Melissa1988

‎02-11-2019 06:59 - last edited on ‎04-02-2025 08:36 by Fitbit Moderator

Hey @Lizz93, let me give you a warm welcome to the Community! If your Charge 2 is not syncing, besides the tips that @Melissa1988 posted above, please follow all the troubleshooting in this help article: Why won't my Fitbit device sync? 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎02-11-2019 18:08

In response to HeydyF

‎02-11-2019 18:08

Charge 2 won't sync with Fitbit app Version 2.87, on Moto E4 with Android 7.1.1...   Followed all instructions from Fitbit customer service and this site.

Told need to sync with computer and not phone.

Not what I paid for... Feel ripped off!

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‎02-12-2019 11:53 - last edited on ‎04-02-2025 08:36 by Fitbit Moderator

In response to OmaKate

‎02-12-2019 11:53 - last edited on ‎04-02-2025 08:36 by Fitbit Moderator

Hey @OmaKate, welcome aboard! I appreciate you have tried some tips to make your Charge 2 sync. Due to the phone model that you are using, the Moto E4, is not compatible, I'm afraid that you'll experience connectivity issues such as sycning, GPS and not getting notifications. So as they have mentioned, try to sync with a computer or if is possible, with another compatible device. 

Keep me posted! 

Heydy | Community Moderator, Fitbit
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