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Charge 2 not syncing

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‎12-30-2019 15:19 - last edited on ‎09-08-2020 11:28 by

‎12-30-2019 15:19 - last edited on ‎09-08-2020 11:28 by

Hi there, I have a charge 2 and didn't wear it for about a week. I picked it up yesterday, charged it and it wouldn't sync with the app, in fact the app can't find it.  So, I restarted my phone, turned bluetooth off and on again, followed the instructions for resetting the fitbit, and guess what?  It still doesn't work. My bluetooth and the app can't find (locate) my fitbit.  I have the iPhone 11 (the fitbit was working just fine with my new phone) ... Does anyone know what else I can do?

 

 

Moderator edit: updated subject for clarity

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‎12-31-2019 08:01

‎12-31-2019 08:01

@technowaysavvy Welcome! It's nice to have you on board!

 

Let me help you with your Charge 2 not syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-31-2019 08:27

In response to AlvaroFitbit

‎12-31-2019 08:27

Hi there. Thank you so much. I was able to chat with fitbit support like @SteveH recommended and they helped me.  The first time I chatted with them we restarted my fitbit and then the app found my device (I think they did something on their end too because I had tried that yesterday). Then I had to contact them again, the second person asked me to turn on Sync all day and when i did it asked me if i wanted to pair with my phone... ah ha!  That fixed my issues.  Now my device is found in the phone's bluetooth list, is connected and is found in my app.  Hopefully this issue is resolved.  Seems to be for now.

 

Thank you for all your help!

Brenda

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