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Charge 2 not syncing

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‎01-14-2020 23:17 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-14-2020 23:17 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

last month the battery died...and i did too on keeping it connected. so a month goes by, fitbit says dec 30 and wrong time i cannot get it to sync with phone or mac!   Help!

 

 

Moderator edit: updated subject for clarity

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‎01-15-2020 11:20 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

‎01-15-2020 11:20 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

@bajakt A warm welcome to our Community! 

Let me help you with your Charge 2 not syncing. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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