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Charge 2 not syncing

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‎02-04-2020 03:25 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-04-2020 03:25 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I am having to uninstall and restart my phone every day. Sometimes twice a day. This started for no reason 2 weeks ago. It is really starting to get on my nerves now. I know so many people that have just put their watches in the draw and given up on them. There must be a tech problem. Please sort it out

 

 

Moderator edit: updated subject for clarity

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‎02-05-2020 08:07 - last edited on ‎03-20-2025 07:15 by Fitbit Moderator

‎02-05-2020 08:07 - last edited on ‎03-20-2025 07:15 by Fitbit Moderator

@Hay74 Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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