Charge 2 not syncing

[Yyz1]

My Fitbit intermittently won’t synch

Moderator edit: updated subject for clarity

[WillHav]

My Charge 2 won't sync. This is the first time in a year and a half that it wouldn't sync

[Yyz1]

It’s happening everyday now with mine

[WillHav]

Finally got it synced. I was trying to follow the steps given to me in the
chat with Andrew but I guess I wasn't fast enough because the chat was
terminated. Using the information that I had already gotten in the chat I
was able to do the rest of the procedure and it worked. Thanks Andrew for
your help.

[AlvaroFitbit]

@Yyz1 @WillHav It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

@Yyz1 Let me help you with your Charge 2 not syncing. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

@WillHav happy to hear that our Support team was able to help you syncing your tracker again.

Let me know how it goes.