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Charge 2 not syncing

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‎03-31-2020 07:07 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-31-2020 07:07 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Hello all, 

I hope I'm posting this on the right page...

My Fitbit Charge2 has not synced since October last year when I changed my phone. I used to be able to see my activities on the browser dashboard but no syncing has occurred. I can see my activities on the watch itself but I can't see my activities over time. My alarms and notifications still come through and it still shows my battery information on the phone app and on the computer dashboard. I just can't get it to sync activities. 

 

I have tried everything with the phone, uninstalled, reinstalled, reset, everything. 

 

Any ideas?

Thanks!

 

Moderator edit: Updated subject for clarity

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‎04-11-2020 11:13

‎04-11-2020 11:13

@Lasha It's nice to see you on the Community. Sorry for the delayed reply. 

 

I've moved your post to this board because it's more related to the topic. I appreciate the troubleshooting tried prior to posting. 

 

I would like you to confirm you've tried this syncing troubleshooting, please confirm that your phone is listed here. If you keep experiencing difficulties, please let me know the phone that you have and the version installed. 

 

Keep me posted! 

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