help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2020 09:01 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-02-2020 09:01 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

My Charge2 is not syncing on any of my devices, I switched Bluetooth on and off, deleted the device from Bluetooth, added it again, deleted the app, added it again, reset the Charge 2 . I've done everything there is to do, and it still doesn't work. So now I cant even tell when my battery is low without putting it in the charger. A lot of money to pay out when you cant see your results or information. Can anyone please help?

Best Answer
Labels:
2 REPLIES 2

‎06-04-2020 07:31

‎06-04-2020 07:31

Hi Jools 

I am having  this problem for about 2 YEARS!!! I have typed  hundreds times the 4-digit number trying to sincronize the device. I talked several times with support team but no sactisfatory answer have solved the  problem. Maybe having a new device would be the solution but it seems not to be an option from the support team.

Can anyone help me?

Best Answer
0 Votes

‎06-04-2020 13:28

‎06-04-2020 13:28

Mine is not syncing to phone app and therefore weight watchers app. 
I changed my phone 2 days ago but was working fine and synched last night at 20.52 🤷🏼‍:female_sign:
cant get it to work today! Tried deleting app.. Bluetooth etc etc! 
very wierd! 

Best Answer