help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2020 13:17 - last edited on ‎10-21-2020 14:29 by Fitbit Moderator

‎10-20-2020 13:17 - last edited on ‎10-21-2020 14:29 by Fitbit Moderator

(I was forced to pick the Versa Label on posting confirmation) So, about 2 weeks ago, my charge 2 stopped synchronizing. I followed steps to restart bluetooth, Removed device from account etc. But now it does not get passed the 4 digit confirmation code. What in the world is going on with Fitbit these days. Can anyone help me? Am I the only one having this issue? Did anyone have this same issue and had it resolved?

 

Thanks a bunch!!

 

 

Moderator edit: labels and format.

Best Answer
Labels:
0 Votes
7 REPLIES 7

‎10-20-2020 13:22

‎10-20-2020 13:22

I was forced to use the charge 3 forum since it looks as if there isn't support for the Charge 2. It has not synched for 2 weeks now. I have tried everything from "restarting", removing it and adding it back to my account but now I cannot get it past the 4 digit confirmation portion. After all the issues I am having, I am surprised I just dished out $ for the Versa 3. FITBIT DON'T FAIL ME NOW... Can someone help? Has anyone had the same issued and was able to obtain a solution?

 

Thanks a bunch. 

Best Answer

‎10-20-2020 14:21

In response to MaiMai2015

‎10-20-2020 14:21

Hi @MaiMai2015  your posts were merged and moved into the "Other Charge" forum area, where you can get more relevant responses.

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-20-2020 19:20

In response to Odyssey13

‎10-20-2020 19:20

Thank you for the response. Yes it is compatible as I never had any issues before. I have an Android phone. 

Best Answer

‎10-20-2020 23:42

In response to MaiMai2015

‎10-20-2020 23:42

Same here. Charge 2 having issues syncing. Phone is compatible. Never had an issue until recent.

Best Answer

‎10-21-2020 03:48

‎10-21-2020 03:48

My charge 2 hasn't been able to sync for the past 5 days. I've also gone through the rebooting of the Fitibit, my Android phone, Bluetooth and uninstalling + reinstalling the app but nothing has worked.

 

Can we have a patch created please

Best Answer

‎10-21-2020 04:08

In response to Punka0607

‎10-21-2020 04:08

Same exact thing happened to me. My charge 3 doesn't want to sync anymore and it's been 5 days. Kind of getting angry because I have tried everything! 

Best Answer
0 Votes

‎10-21-2020 06:48

‎10-21-2020 06:48

My charge 2 won't sync hasn't for the last 3 days, but a lot of comments I've read seem to imply it may be the app since an update, who knows!

 

I've updated my phone to latest operating system, checked my Charge 2 is up to date, uninstalled the fitbit app & then reinstalled, nothing works. Really not happy. Had this problem on and off for months now, but this is the worst it's been!

Best Answer