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Fitbit app won’t load

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‎08-25-2020 14:29 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-25-2020 14:29 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I’ve been trying to get into my app but all that appears is Fitbit at the top! I’ve switched Bluetooth off and my phone but nothing is clearing it 😢can someone help please 🤞

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-26-2020 06:52

‎08-26-2020 06:52

@JoyceKnox I hope you're doing well!

 

Let me help you with your Fitbit app not loading and thank you for troubleshooting this issue. Which phone are you using and which OS version is it running? On your post did  you mean that you restarted your phone? If you haven't please do so. If you are using an Android phone then you can clear the app's cache by going to settings > apps > Fitbit. Finally if the issue persists then try uninstalling and reinstalling the app.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-20-2020 18:19

In response to AlvaroFitbit

‎10-20-2020 18:19

If I uninstall and reinstall the app will I lose my current data?

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‎10-21-2020 09:08

In response to BeccaH22

‎10-21-2020 09:08

@BeccaH22 Welcome to the Fitbit Community!

 

Let me help you with your inquiry. As long as your phone is connected to the internet your data will be stored on the Fitbit servers. You can uninstall your app and re-download it and you won't lose any data already uploaded.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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