Replacing Charge 2 Screen In India

[SUMANK]

Hi, I have Fitbit Charge 2 and have got my screen scratched and broken. Is there a way to get this replaced in India.

Moderator edit: format. 

[SteveH]

I'm afraid there isn't a screen replacement option in any country.

[AlvaroFitbit]

@SUMANK Welcome! It's great to see you around! Sorry to hear about your damaged screen. As @SteveH said the screen isn't replaceable but you can let our Support team know so they can further assist you. You will get an email from them.

Let me know how it goes!

[sachiny]

Hi,

Even my charge-2 screen display is damaged. Can anyone help in india?

any email or support details?

[AlvaroFitbit]

@sachiny It's great to see that you've visited the Fitbit Community!

Sorry to hear that your Charge 2 screen isn't working. Have you tried any troubleshoots? Is the damaged physical? If it isn't I suggest you restart your tracker by following these instructions.

I look forward to your reply.

[sachiny]

Hi,

I have tried the restart option but it did not work. Screen is stil blurry and nothing visible except blurr. However the data gets synced with app. Also there is no physical damage to the band.

[AlvaroFitbit]

@sachiny thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

[sachiny]

Thanks. When should i be expecting reply from fitbit?

Since i believe fitbit support response is poor through the email. I am also sharing the band image for your reference. There is no physical damage on the band.