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Charge 2 not tracking exercise

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‎01-09-2019 04:40 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-09-2019 04:40 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

For the past couple of days, my Charge 2 will not track my exercise. I have tried reseting it also I have updated everything. Please help.

 

 

Moderator edit: updated subject for clarity

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‎01-10-2019 11:31

‎01-10-2019 11:31

@Mcplus2 Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't recording your activities. Your tracker detect activities based on the motion on your arm. For example when using the elliptical machine make sure you have the moving bars so your tracker detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your tracker. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

 

Let me know how it goes!

Alvaro | Community Moderator

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