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Charge 2 not tracking sleep properly

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‎08-08-2020 18:07 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-08-2020 18:07 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Fitbit Versa doesn’t track my sleep properly. I have emailed several times about this issue. I have changed the sleep setting to “sensitive” but nothing has worked. For example it will show sleep time as 11.15pm and wake time 7.15am and show that I slept for 4 hours 40 min

No sleep score is calculated 

Pl help

 

Moderator Edit: Clarified subject

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‎08-10-2020 17:21

‎08-10-2020 17:21

Hi @Dreamgirl007, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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