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Charge 2 not syncing on Mac Book Pro Running Catalina

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‎08-11-2020 04:40 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-11-2020 04:40 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Good Morning Everyone!

 

I have been using my fit bit 2 for several months now without any issues whatsoever.  I just realized, however, that it is not synching??  Last synch was Thurs 8/6?   

 

I cannot find any "Synch Now" option on my Dashboard or Settings.  I have tried to follow all trouble shooting recommendations and I am just not seeing the tabs and icons on my Dashboard that they tell you to use?

 

Any help is appreciated!

 

~pete

 

 

Moderator Edit: Clarified subject

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‎08-13-2020 07:51

‎08-13-2020 07:51

@PeteYuckly Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not syncing with your Mac Book pro. You can't sync using the website you will need the Fitbit Connect software that you can download here. You can find instructions on how Fitbit devices sync their data in this help article.

 

Let me know how it goes.

Alvaro | Community Moderator

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