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Not syncing to iPhone 11

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‎08-10-2020 02:56 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-10-2020 02:56 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I got a new phone the iPhone 11 installed the app for Fitbit signed in all ok but it won’t sync 

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‎08-10-2020 03:03

‎08-10-2020 03:03

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

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