09-03-2020
13:13
- last edited on
09-08-2020
09:08
by
MatthewFitbit
09-03-2020
13:13
- last edited on
09-08-2020
09:08
by
MatthewFitbit
My charge 2 had not tracked my sleep the last 2 nights. And my battery life has been off the last few weeks. It goes from dead to 100% but it’s not a true 100% and then dies
Moderator Edit: Clarified subject
09-06-2020 17:12
09-06-2020 17:12
Hi @Abest1, welcome to the Community Forums!
Thanks for bringing this to our attention and for the details that were shared in your post. This could be related to the battery issue that you're experiencing, however, to better assist you, can you please let me know when was the first time you experienced this issue and how many times since then? Is your Charge 2 not tracking sleep information at all or Sleep Stages? In the meantime I receive your answers, please restart your Fitbit and try wearing it on your non-dominant hand when you're going to sleep. Let me know if the issue persists.
Looking forward to your reply.
09-10-2020 08:26
09-10-2020 08:26
Mine is not recording my sleep at all. Never. I have no battery issues.
09-15-2020 08:03
09-15-2020 08:03
Mine has stopped as well a week ago, very frustrating! Have tried rebooting my phone and fitbit and it doesn't help. It did this last month and it started recording and now it's stopped again.
09-19-2020 16:15
09-19-2020 16:15
Same here. The last day it recorded anything was 8/30. Mine is also not recording the 250+ step even though it is recording daily step totals. That also stopped after 8/30. My heart rate not longer works either.