09-05-2020 08:10 - last edited on 09-08-2020 09:08 by MatthewFitbit
09-05-2020 08:10 - last edited on 09-08-2020 09:08 by MatthewFitbit
Charge2 quit with no notification. Unresponsive to charge.
Moderator Edit: Clarified subject
09-06-2020 12:17
09-06-2020 12:17
@Lanaf Welcome to the Fitbit Community!
Let me help you with your unresponsive Charge 2. This could either be a charging issue or a display one so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your device charge.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
09-09-2020 05:55
09-09-2020 05:55
09-09-2020 09:10
09-09-2020 09:10
Mine has done the same thing. I’ve tried cleaning, restarting, etc. nothing. What do I do next? Where can I take it for repair?
09-18-2020 17:54
09-18-2020 17:54
Thanks for the suggestions but there is no change, the Fitbit will not turn on.
09-18-2020 18:00
09-18-2020 18:00
Thanks for the suggestions but my Fitbit still does not turn on.
09-19-2020 11:27
09-19-2020 11:27
mine just died too. Tried the hold down button while plugging in for various durations/repeats and no luck. No trauma to watch, just stopped