help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not tracking steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-07-2020 14:57 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-07-2020 14:57 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My fitbit is not consistently counting steps today. I rebooted it three times. It would work for a short time and then stop. I contacted chat and was told it is a known problem and to put a comment here so I would be notified when it was fixed.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-17-2020 17:59

‎04-17-2020 17:59

Hello @shantini108, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for troubleshooting your device before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes