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Charge 2 not turning on

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‎06-23-2020 02:46 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-23-2020 02:46 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Hi My charge 2 device has stopped working. My app tells me there is 70% battery. There are no green lights underneath. I have plugged it in to reset but it doesn't work as it is completely dead. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-23-2020 22:09

‎06-23-2020 22:09

Hi @Veewilliams, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To fix this,  I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions.

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‎06-24-2020 03:59

In response to RicardoFitbit

‎06-24-2020 03:59

Hi, I have completed all the troubleshooting steps and My Fitbit is still dead.
Thanks
Veronica

Sent from my iPhone
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‎06-24-2020 19:38

In response to Veewilliams

‎06-24-2020 19:38

Your update is appreciated @Veewilliams.

 

I'm sorry to know that even after trying some troubleshooting steps your device is still not working. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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