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Charge 2 not turning on

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‎09-04-2020 06:50 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-04-2020 06:50 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

The battery of my Fitbit charge 2 was getting low but I had to replace the charger so was was out of use with a flat battery for about two weeks. The screen is now black, there are no green lights on the back, and no response to charger (has been on charger for about 12 hours). Have cleaned charging points, am using the same wall adapter as I have alway used (which I have tested with other devices to make sure it is still working), and have attempted to restart and to factory reset but nothing is working.

 

Moderator Edit: Clarified subject

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‎09-06-2020 17:20

‎09-06-2020 17:20

Hi @Anna1360, welcome to the Community Forums!

 

Thanks for bringing this t our attention and for trying some troubleshooting steps before posting over here, I'm sorry to know that you're still experiencing difficulties with your Charge 2. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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