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Charge 2 not working - My experience

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‎08-21-2019 08:33 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-21-2019 08:33 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

 I am having a problem with my Fitbit charge 2 again! This is the second time I’ve purchased a charge 2 within the past 2 1/2 so years. It seems like it breaks down after the warranty is done, which means it stopped working properly after about a year and three months to a year and a half. The first charge 2 broke down within a year and had to get it repaired. After that, it broke down again after the warranty by a few months. All that was offered was a 25% discount. Now I have another one and the battery of it is not functioning.  I try to troubleshoot and it still won’t work. The answer from Fitbit is here’s a 25% discount to use to buy another one, which will probably break down within another year or so. It seems like this watch or this version is designed to wear out in a certain amount of time so you can just buy another one. Sound similar? It’s like Apple when you have to get a fix and the price is so high that it’s almost better to buy a new one. It was designed for that. I’m a very frustrated consumer!  Now I’m rethinking my plan. Should I go with a Garmin or something similar? 

 

Moderator edit: Subject for clarity 

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‎08-23-2019 15:17

‎08-23-2019 15:17

Hello @CCNYC, welcome to the Community Forums, sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Charge 2, I totally understand how frustrating this situation can be for you and I apologize for that. As it turns out, just as stated in your post, our Support team informed me that they already provided you with assistance regarding the inconvenience experienced with your Charge 2 device, therefore, my best advise will be to contact them back if you have any additional questions about the outcome of your case. 

 

Take in consideration that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that is shared here in the Community Forums is really appreciated. Please refer to our warranty policies for a better understanding of the outcome of your case.

 

Let me know if you have any additional questions, I'l be here. 

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