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Charge 2 not working correctly

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‎07-08-2020 20:45 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-08-2020 20:45 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

No longer holds a charge.  After charge, face lights up for a few seconds.  Clock appears to keep correct time.  Is there a fix for this?  I have done several resets.  HELP!!

 

Moderator Edit: Clarified subject

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‎07-12-2020 19:06

‎07-12-2020 19:06

Hi @Amay2u, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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