Charge 2 not working

[October25]

Hi to all I have a charge 2 bought in 2018.

What can I do now that fitbit is merged with Google?

Moderator Edit: Clarified subject.

[JohnnyRow]

Don't need to do anything.  Just  keep on keeping on.

[AndreaFitbit]

Welcome to the Fitbit Community, @October25. I'm sorry to hear that your Fitbit Charge 2 isn't working and will be happy to assist. 

As @JohnnyRow mentioned, you don't need to do anything. Please let me know what's going on with your device?

[raosr61]

I just bought a charge2 it won't sync up with my phone correctly.

everything is in spanish

[alexthecat]

@raosr61 the Charge 2 is legacy device. It was discontinued in 2018 and received its last update in 2020. At this point, it may not be possible to get it to work properly. You say that you just bought it. Is there any chance that you can return it? 

[edanelaine]

I'm using the Charge 2 with my Samsung A20 and have now upgraded connecting to my new phone Samsung S25+.

[raosr61]

I don't think so cause they want it in the original box and I threw it out.
but I think it's bad because it shows a 100+step difference between the
tracker and my phone. it's also saying today is Feb 1st and everything is
in Spanish

[AndreaFitbit]

Welcome to our community, @raosr61, @edanelaine. @raosr61, In order to correct your Charge 2's language, date and steps you must connect and synchronize your device. Try following the instructions of help article: How do I set up my Fitbit device? Your tracker will reflect your phone's language.

@edanelaine, Were you able to connect your Charge 2 with your phone?

Thank you for your assistance @alexthecat. 

[rchurch12]

I have tried everything that was said here. I cleaned the pins with a tooth brush and with rubbing alcohol  but nothing. Then i tried what you say here , i went to the today tab and added a new device. It deleted my old charge 2 and cannot find the new one.

[AndreaFitbit]

Thanks for getting back to us and for trying the advised troubleshooting steps @rchurch12.

Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards.