Charge 2 only shows basic sleep data for the last 2 weeks

[jlspahn]

For the last 2 weeks I've only been getting basic sleep data. No sleep stages or sleep score anymore. Nothing in my habits have changed. App update break it? Tried restarting device, toggled heart rate tracking off and on again. Nothing fixes it. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@jlspahn It's great to see you in the Community! 

Let me help you with your Charge 2 only showing basic sleep data and thank you for troubleshooting this issue. You may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Still I also suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off again (after having clean the back), save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

[jlspahn]

Thanks for the reply.

All of your first items are more or less irrelevant. Ive had consitant sleep stages and score readings for over a year. Nothing has changed in how I wear my device or in my settings. 

I did try the rubbing alcohol as suggested and that seemed to make no difference still.