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Charge 2 reconnecting problem

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‎12-24-2019 01:34 - last edited on ‎09-08-2020 11:28 by

‎12-24-2019 01:34 - last edited on ‎09-08-2020 11:28 by

After a month of not using my watch, I tried to synq my watch to my phone, and it didn't work. Then I removed my watch from my devices in my account and I can't seem to reconnect it. I've tried everything. Any suggestions? 

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‎12-25-2019 10:05 - last edited on ‎05-16-2025 08:33 by Fitbit Moderator

‎12-25-2019 10:05 - last edited on ‎05-16-2025 08:33 by Fitbit Moderator

@FaresWael A warm welcome to our Community!

Let me help you setting up your Charge 2 and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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