help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 19:42 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-08-2019 19:42 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My fitbit screen started to dim recently and now nothing is showing up on the screen as well as notifing me of notifications even though I have the notification setting turned on. I believe that it is tracking everything as accurate as before and syncs. I have turned it off when it was in the charger but that didn´t do anything. Any suggestions? Can it be fixed? If not, is there a way to just buy the main component/tracker? Thanks!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-09-2019 08:39

‎07-09-2019 08:39

@adventure13, welcome! It's good that the community is growing! 

 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. You mentioned that you turned off the tracker but the device doesn't have this option. Did you let the battery die? I suggest you restart your device by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-09-2019 08:55

‎07-09-2019 08:55

I’m having the same issue as described here. But I’m unable to access your instructions, the link won’t go.  Can you help?

Best Answer
0 Votes

‎07-13-2019 17:31

In response to AlvaroFitbit

‎07-13-2019 17:31

Hi @AlvaroFitbit 

No, I didn't let it die. I followed the instructions to restart it a couple of times and it didn't change the screen.

Best Answer
0 Votes