Charge 2 screen blank

[Gee44]

My Fitbit stopped working after updating to iOS 13.   I sent an email message to Fitbit and a notification said that they reply within 2 days but I have received absolutely nothing from them from well over a week ago.  I have tried every solution mentioned on the forum numerous times to no avail.   I can’t function without my Charge 2 and am very wary about buying another Fitbit product with all the negative comments on the forum.  It was a present and a special edition rose gold watch which seems like a complete waste of money now.  Fitbit moderator PLEASE GET BACK TO ME - and check your email messages. You have changed your message on screen from ‘issue with IOS 13’ update to ‘daylight saving issue’  but the IOS problem is still an issue. You must have known the update was coming and should have been prepared for it.  This is categorically mis-selling to your customers.  

[SunsetRunner]

Hello and welcome to the Fitbit Community @Gee44 

Im sorry to see your having issues with your Charge 2 and the display screen is blank. Have you tried restarting your Charge 2? You mentioned in your post you have tried several things but did not mention what steps you did indeed try. 
Here’s how to restart your Charge 2:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

I would like the opportunity to assist you. I see that you have contacted Fitbit Customer Service but you state they have not gotten back to you. For that I apologize. I’m going to flag your post for moderator attention. 

[Gee44]

Hi thank you for getting back to me. I’ve tried everything. Deleting app
turning Bluetooth of turning phone off, deleting all Bluetooth devices .
Installing app again turning Bluetooth on etc etc. My iPhone 10 was trying
to sync after the IOS 13 upgrade when the screen went blank on my Fitbit
Charge 2. It was and still is fully charged but the screen won’t come on
and Bluetooth can’t see it! I can’t get anything from the watch now. I’ve
plugged it in again , then pressed the on switch for different amounts of
time but nothing. I have not had any issue before the IOS 13 upgrade.

Can you suggest anything else as I am completely lost without the watch?

[SunsetRunner]

Hello again @Gee44 

I see you’re still having trouble. It appears you have tried several troubleshooting steps to resolve this issue. I would suggest calling Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

I’m sorry I couldn’t be more help. 

[JuanFitbit]

Hi @SunsetRunner , thank you for your help and instructions, I really appreciate you being around!

@Gee44, a warm welcome to the Community! Thank you for trying the steps provided by our friend MegaBite! I'll be more than glad to help you further.

Just to clarify, the operating system on your mobile device, shouldn't influence the functionality of your Charge 2. It might be a coincidence that the situation with your Charge 2 appeared after updating your iPhone. 

As the restart provided by MegaBite didn't help, I've informed Support. I've check with them and they haven't receive any email from you .They'll be contacting you via email very soon. 

Please keep in mind, that we, moderators, do not provide troubleshooting over private message, as the Community is here to share, search and provide help, so that all the members can profit from the other user's experiences. 

Please let me know hoe it goes with Support. 

[Gee44]

Hi thank you for your help. Fitbit are replacing my Charge2 as I can’t
find a fix. I am very happy with the outcome.

[JuanFitbit]

Hallo @Gee44 , thank you for your reply! I'm glad that Support helped you! Keep stepping. 

Please le me know if you have further questions.