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Charge 2 screen going crazy

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‎09-15-2019 16:58 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-15-2019 16:58 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My charge 2 recently started going crazy. I’m hoping that it’s just from the most recent update and hoping that there will be another one soon to correct the problem because I’m out of the warranty time frame and I didn’t get the extended one. Has anyone else been having this problem and been able to fix it. I have tried the reset and the factory rest and neither have worked. 

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‎09-16-2019 11:32 - last edited on ‎01-31-2025 10:51 by Fitbit Moderator

‎09-16-2019 11:32 - last edited on ‎01-31-2025 10:51 by Fitbit Moderator

@Jtpw0520 A warm welcome to our Community!

Let me help you with your unresponsive screen and thank you for troubleshooting this issue. Since this is the suggested troubleshoot for this issue and the issue remains I have created a ticket so our Support team so they can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-16-2019 12:24

In response to AlvaroFitbit

‎09-16-2019 12:24

Thank you after looking at the charge 2 closer I noticed that the heart rate thing on the back fried. How I don’t know. I have turned off the heart rate monitor on the charge 2 to see if it was trying to make that work and that’s why it would go crazy.

🏀 Jon Williams ⚽️
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