Charge 2 screen has died (black)

[Magooski]

Hi my 11 year old saved up for a full year to buy home self a charge 2, so that he can track his running and other activities. Well I just learned today that the screen seems to have died on it a couple of months ago. He didn’t want to tell us because he was afraid we would get upset. Every thing seems to still be working it syncs up to phone green lights at the back keep on coming on. 

I’ve been tiring everything possible, plugged it in the computer, charger attempted reboots hard resets every thing and screen is still dead. 

Can anyone please help me? My son is very disappointed that his watch didn’t even last him a year.

[Odyssey13 · Accepted solution]

Hi @Magooski 

Quite the motivated son you have to save up for a device. Have you contacted customer support? If it was purchased new from an authorized retailer and is under warranty, they may be able to help you out.

Give a call to customer support's phone (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

If you're not in the USA, then click for contact options