Charge 2 screen is blank

[Shazzapopeye]

My husband has starting using his charge 2 again properly after suffering a massive stroke he is in the gym working hard And the other day I charged it For him and when I went to get it the screen wouldn’t come on it’s just blank it vibrates and green lights still flash and still sync to phone I’ve done the reset but no luck screen still blank my husband can’t write or read properly so hence why I’m writing this and not him  any help I would appreciate 

thank you Sharon 

[shananahan1]

My Husband’s Charge 2 is doing the exact same thing. I’ve tried all the suggestions and nothing. 

[Owner-of-3]

Similar issue.  At first I couldn’t get it to sync.  Started after iphone upgrade.  Reset, removed account, added back. Then, I couldn’t get it to charge.  Threw it in a drawer after suggestion from customer support was to purchase a new one bc it was more than a year old.  That was more than 6 months ago.  Took it out today (before planning to throw it away).  It charged just fine and even synced.  Beyond showing the battery level as charging and the Fitbit symbol, I cannot see anything else.

[Owner-of-3]

Seems to be a common issue

[RicardoFitbit]

Hello guys! I'm here to provide assistance with the difficulties that were experienced with your Charge 2 device. I'd like to begin giving a warm welcome to our Community Forums to @Shazzapopeye and @Owner-of-3. Also, it's nice to see you again posting in our forums @shananahan1. My apologies for the delayed reply.

@Shazzapopeye  Thanks for troubleshooting your husband's device prior posting. I'd like to let you know that I've contacte dour Support team on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox for their contact, they'll be in touch with you soon.

@shananahan1 Since I'm unable to confirm which steps you tried, if you haven't already done so I recommend you to restart your husband's Charge 2 device and let me know how it goes.

@Owner-of-3 Thanks for your comments and for sharing your experience with the difficulties that were experienced with your device and our Support team, the feedback that was submitted in your post is greatly appreciated because this information help us to improve. For a better understanding of our Customer Support resolution, I recommend you to check our warranty policies here.

I'll be around. Let me know if you have any additional questions.   

[Owner-of-3]

I already know about the warranty policy and bc I’m out of warranty, the advice by your customer support was to purchase a new device.

I will not be owner-of-4. Thank you very much.

AllisonPitreClicks

[Owner-of-3]

Thank you for referring me to the warranty policy.  I will not be owner-of-4.

[shananahan1]

I have restarted numerous times.

[Owner-of-3]

Per my response from customer service, look at the warranty...then just get a new one🤦🏽‍:female_sign:

[RicardoFitbit]

Hello! Thanks for your replies and updates @Owner-of-3 and @shananahan1 I'm happy to continue assisting with your Fitbit devices.

@Owner-of-3 Thanks for sharing your experience with our Customer Support team and your device, the feedback that was provided in your posts are appreciated. Such information help us to improve our products and services. Don't hesitate to contact me back if you need anything else.

@shananahan1 Thank you for troubleshooting this with me, I'd like to let you know that our Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email for their communication, the'll be in contact with you soon. In the meantime they get in touch with you, let me know if you have any additional questions for me to answer.

See you around. 

[Owner-of-3]

As I stated earlier, I will not be the owner-of-4. You are doing your job. As a consumer, NOT HAPPY.

When my Charge 3 goes out, it will go in the trash like the Charge 2...my 90 day warranty has expired. And if that is the only response you have...that too will go in the trash.

Allison 
Sent from my iPhone

Moderator edit: Removed personal information 

[RicardoFitbit]

Hey @Owner-of-3 thanks for your reply.

I totally understand your situation and how frustrating this matter was for you, don't hesitate to ask me any additional questions you may have, I'll be here if you need anything else. For more information and details about our Customer Support team conclusion, please contact them back.

I'll be around.