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Charge 2 screen is blank

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‎06-25-2019 23:57 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-25-2019 23:57 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

My screen is blank. It’s fully charged. I tried resetting it several times yesterday and got several vertical lines down the screen but that’s it! I connected the USB cable to my computer, held the button down for 10 to 12 seconds, it vibrates and there are vertical lines show on the screen and then they go away, same thing as I repeat the steps again and again. Changed the clock face, as someone suggested but that didn’t work for me.  It still charges, it still syncs with my phone, and it still picks up my steps, but I can’t check my progress throughout the day unless I walk around the office with my phone in my hand.

 

 

Moderator edit: updated subject for clarity

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‎06-26-2019 09:57 - last edited on ‎03-21-2025 11:27 by Fitbit Moderator

‎06-26-2019 09:57 - last edited on ‎03-21-2025 11:27 by Fitbit Moderator

@Unison2unison Welcome! It's great to see you around! 

Let me help you with your Charge 2 screen and thank you for troubleshooting this. I have created a ticket so Support can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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