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Charge 2 screen is cracked

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‎07-21-2019 03:38 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-21-2019 03:38 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Dear Sir or Madam, as the Dutch Fitbit site doesn't work well I would like to ask you this question:
My Fitbit Charge 2 has a large crack in it's glass. I bought it November 2017. I have the original box and invoice. I would like to know which route to follow to have my Fitbit repaired. Thank you in advance. Agnes

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎07-21-2019 07:24

‎07-21-2019 07:24

I’m so sorry you are having these issues, @agnesbos . I’ve asked a moderator to step in and help. 

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‎07-21-2019 15:14 - edited ‎07-21-2019 15:18

In response to SunsetRunner

‎07-21-2019 15:14 - edited ‎07-21-2019 15:18

Hi @agnesbos, welcome on board. It's nice to see a new face around. @SunsetRunner, thanks for the heads up!

 

Thanks for visiting our Fitbit website, as well for sharing detailed information about your Charge 2. While we don't have a repair center, I've gone ahead and contacted our Support Team so they can create a case on your behalf. They'll be working with you via email, keep an eye on your inbox.

 

See you around. Smiley Happy

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