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Charge 2 screen not working

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‎01-13-2019 07:29 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-13-2019 07:29 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My charge 2 screen is black and won’t show anything. It’s on and everything but just won’t show anything. I also did the resetting steps but it don’t help do anything. I’m upset cause this happen after having it for only 2 months.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-14-2019 06:41

‎01-14-2019 06:41

@GioBar It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2 screen isn't working and thank you for restarting your device. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-14-2019 15:30 - edited ‎01-14-2019 15:32

In response to AlvaroFitbit

‎01-14-2019 15:30 - edited ‎01-14-2019 15:32

I tired it and it still is not working  @AlvaroFitbit

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‎01-24-2019 02:19

In response to AlvaroFitbit

‎01-24-2019 02:19

Is there anything else that I can do? @AlvaroFitbit

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