Charge 2 screen not working

[Viran]

Yesterday my screen on my Fitbit charge 2 went blank . Ot still vibrates and still sync to the app .i charged it but its still blank. I done a restart  following these instruction .

Since the green lights on the back are still flashing and you already charged your device, please confirm to me if you restarted your device by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

If the restart doesn't work, let go back to the charging process by checking if the contacts on your tracker or charging cable are not dirty? Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.

I wonder, where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

check the alignment and try reconnecting your tracker to the charging cable. See my image below:

Give this a go and let me know the outcome! 

But the screen is still blank. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Viran Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[SteveS17]

I am having the same issue with my Charge two...the display has stopped working despite resetting several times