Charge 2 screen, steps tracking and battery draining issues

[Conniefd845]

My charge 2 won't let me soft reset or factory reset. I'm doing this as it's continuessly changing screens, not taking my steps & running out of battery, any help would be appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Conniefd845 Welcome to our Fitbit Community. Regarding the screen, battery draining and steps tracking issues that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid any confusion on my end, let me know if you restarted your Fitbit device as described in this help article. In the meantime, try the tips listed in this help page in order to improve the battery life.

The restart process shared above is helpful for the screen and steps tracking issues.

See you later.