Charge 2 screen weird bar appeared

[Chazzy04]

My charge 2 was working perfectly fine, charged overnight to 100% and completed a workout no problems this morning. Then I went to check the time and this weird ‘white noise’ bar had appeared on the screen and I can’t get rid of it. Help!!

[HeydyF]

Hey @Chazzy04, welcome aboard! In order to fix this, have you tried to restart your Charge 2? If you haven't please follow these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes! 

[Chazzy04]

Hey! Yep have restarted and it was ok for an hour or two but has come back
again now 😞

[Rebd1Sol]

My Fitbit display did a weird thing today, looking for help here I found your idea - I did it and it worked - thank you😊😊

[HeydyF]

Hey @Chazzy04, thanks for restarting your Charge 2 to try to fix this issue. Ok, I'd like you to try one more thing. Please try to set up your Charge 2 as a new device. Just follow these instructions to do so and let me know if that works. 😉 

@Rebd1Sol welcome aboard my friend! Sounds great that the restart has fixed the screen of the Charge 2. I appreciate the update! 

I'll be around guys! 

[Chazzy04]

Hello! This morning the screen won’t turn on and won’t charge 😞 I think it
may have died. How long should it last? Think I’ve had it for about 2 years.

[HeydyF]

Thanks for your reply @Chazzy04! In regards of your question, let me tell you that Fitbit products are made to last, 'cause our team uses the best materials to design them, so they will last as much as you take care of them. In this case, since the screen still not working, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

Let me know how it goes! 

[Chazzy04]

Hey!

Thanks very much. I can assure you, I have taken very good care of my
Fitbit and I feel lost without it! I look forward to hearing further.

[HeydyF]

I appreciate your answer @Chazzy04! I hope that our team helps you out with this. 😉 

Have a nice day!

[Wells1081]

I have had the same problem. I tried both steps above even removing from my phone and trying to add back but now I cant add because I cant see the code for syncing because of the white out screen?