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Charge 2 shows Check Fitbit App message

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‎04-28-2019 22:51 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-28-2019 22:51 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Hoping someone can help . . . A few seconds after activating my Fitbit at the start of a run, it vibrates and shows "Check Fitbit App"? I've checked everything I can think of but it's still doing it. When syncing after a run it doesn't seem to show my true pace. Anyone else come across this problem?

 

(Sorry this is for a Charge 2 and not Charge 3)

 

 

Moderator edit: updated subject for clarity

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‎04-29-2019 13:46

‎04-29-2019 13:46

Hello! Let me give you a warm welcome to our Community Forums @Derfette49 I'm glad to help you out. 

 

Let me share with you that this message means you may need to grant location permissions on your phone. I recommend you to check: How do I use the Fitbit app to capture GPS data? and check the steps on How can I make sure my phone works with MobileRun for your specific mobile device platform. 

 

Let me know how it goes. I'll be looking to your reply. 

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