Charge 2 shows blank screen

[Askel2580]

Hi everyone, 

3 days ago my screen went blank and has stayed the same. Prior to this the display was flickering and had lines through the screen display. I’ve tried all the suggestions to restart and nothing works. Help?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Askel2580 Welcome! It's great to see you around! 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Ash1212]

Hi, the same thing has happened to mine. The screen went blank about 2 days ago and hasn't worked since then. I've charged it and done all the steps mentioned but still.nothing. Not sure where to go from here. 

[Chrispy555]

I have the same issue, except mine just went blank. Everything else appears to be working, but I can't see it working.

Also, how do I open a ticket with the support team? 

[AlvaroFitbit]

@Chrispy555 Welcome to the Community. 

Let me help you with your Charge 2 screen. Try restarting your tracker by following these instructions and see how it behaves.

Let me know how it goes.

[Chrispy555]

Hi @AlvaroFitbit,

Thanks for the reply. I'm afraid that I can't revive my FitBit. It buzzes when I hold the button down for about 10 seconds, but nothing appears on the screen.

Then, when I take it off charge, it buzzes about every 2 seconds, continuously.

The pulse checking lights on the back work, but that's about it.

Thanks for your help,

Chrispy555.

[rdeoliya]

Nothing happened positively.

[AlvaroFitbit]

@rdeoliya Welcome to the Community.

@Chrispy555 thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

@rdeoliya have you tried any troubleshoots? Please let me know if you tried the restart described above.

Keep me posted.

[rdeoliya]

I have followed trouble shooting suggestions but did not work.
Unit screen is still black. However, it's recording and forwarding to
mobile.
Please do needful.
Regards,
Rajesh Deoliya

[AlvaroFitbit]

@rdeoliya thank you for the update.

Since the issue persists I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with them to find a solution.

Keep me posted.

[DaveHec]

I am having the same problem . My Fitbit is blank.  I tried all the troubleshooting . I also charged it and it shut down after 5 minutes

[rdeoliya]

My fitbit is not having charging issue, it remains charged for full day but
display is not working

[rdeoliya]

Display of my unit is still blank, not able to see anything however software part and recordings are being operational. Please help in setting display in order.