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Charge 2 sleep detection issues

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‎01-30-2019 04:17 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-30-2019 04:17 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My charge 2 sometimes shows me sleeping when I’m awake (working and even driving) and awake when I’ve been asleep. 

Anyone else have this problem. 

 

 

Moderator edit: updated subject for clarity

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‎01-31-2019 09:29

‎01-31-2019 09:29

@Rally2u A warm welcome to our Community! Sorry to hear that your Charge 2 isn't detecting your sleep correctly. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to or vice versa if you wish to increase the amount of movement detected. Finally you can restart your device. You can also manually log your sleep time.

 

Let me know how it goes!

Alvaro | Community Moderator

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