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Charge 2 step count did not reset

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‎04-01-2019 03:07 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-01-2019 03:07 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Woke up today, and the steps counter was not reset from yesterday. Still counting on top of yesterdays steps. Not sure if this is a April fools bug or that perhaps the summer time change here in Scandinavia has caused this

 

Moderator edit: updated subject for clarity

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‎04-02-2019 04:48 - edited ‎05-20-2025 08:59

‎04-02-2019 04:48 - edited ‎05-20-2025 08:59

Welcome to the Fitbit Community @Fitpad! The time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings.

Said that, we are aware due to the time change some Fitbit devices may not reset the information at midnight. However, your Fitbit should've reset its data the next midnight (last night). Is your Fitbit device working properly today?

We recommend restarting your Fitbit to refresh it internally, but keep in mind that the restart won't help to erase the steps it had the day this happened. 

I've moved your post to the Charge 2 board as there are more chances to get related replies here. 

Let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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