Charge 2 stopped sincing.

[Janet2]

My charge 2 stopped sincing to my samsung 9+.  Is there a way to correct the problem?

[SteveH · Accepted solution]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Janet2]

Thank you. It seems to have started sincing when my phone was restarted
after an update, but I went through the steps to restart the fitbit for
good measure.

Janet