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Charge 2 stopped working in bed

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‎05-17-2020 04:27 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-17-2020 04:27 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

My charge 2 was charged yesterday.   Everything working great.   I wear it to bed and at 2am woke up and it was dead.    This am I plugged it in and it restarted.   No green lights and not charging.   I reset it several times and still not working.   Any help would be wonderful.  

 

 

 

Moderator edit: updated subject for clarity

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‎05-26-2020 12:03 - last edited on ‎05-25-2025 06:18 by Fitbit Moderator

‎05-26-2020 12:03 - last edited on ‎05-25-2025 06:18 by Fitbit Moderator

@mlforshee It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

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