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Charge 2 stopped working

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‎03-14-2024 10:58 - last edited on ‎03-15-2024 06:53 by Fitbit Moderator

‎03-14-2024 10:58 - last edited on ‎03-15-2024 06:53 by Fitbit Moderator

I recently purchased a charge 5 and I gave my charge 2 to my wife. The charge 2 just quit working a day ago and I am wondering what I can do? I try to reset it when it is attached to its charger and it starts, shows the version number, sometimes shows the battery percentage (as 80%) and then does nothing and is unresponsive.  I have disconnected from the charge cord and reset as well, but it is still unresponsive.

Moderator Edit: Clarified subject

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‎03-20-2024 10:04 - edited ‎03-20-2024 10:05

‎03-20-2024 10:04 - edited ‎03-20-2024 10:05

Welcome to the community forums @Pjacobs98.

Thank you for sharing the details regarding the situation with your Charge 2 and the attempts to fix it on your own. 

Please confirm that you have tried the restart as indicated here: How do I restart my Fitbit device?

Make sure that the device is charging correctly. Please see the steps listed here: Why isn't my Fitbit device's battery charging?

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