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Charge 2 strap not connecting

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‎03-03-2019 11:56 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-03-2019 11:56 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I was running the other day when I noticed that the strap had loosened from the tracker. I disconnected the strap and reconnected it to realise that one side would no longer connect properly. Is the strap covered under the warranty?

 

 

Moderator edit: format

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‎03-04-2019 04:48

‎03-04-2019 04:48

@jay5t  Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your wristband is falling off. Try pulling the metal tab to the outside to secure it. Also the band is covered by the warranty which you can check here.

 

Let me know how it goes!

Alvaro | Community Moderator

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