10-02-2022
20:55
- last edited on
10-04-2022
16:56
by
YojanaFitbit
10-02-2022
20:55
- last edited on
10-04-2022
16:56
by
YojanaFitbit
My Charge 2 suddenly shows incorrect date & changed keeping track of steps to calories. How do I change back? I’ve deleted app & reinstalled with no change. Help!
Moderator Edit: Clarified subject
10-04-2022
16:58
- last edited on
09-07-2024
09:57
by
MarreFitbit
10-04-2022
16:58
- last edited on
09-07-2024
09:57
by
MarreFitbit
Hi there, @ColonelAD. Welcome to the Community Forums. Thanks for the details provided in your post.
Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your tracker has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.
If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if you need to relink your tracker, check this help article: How do I set up my Fitbit device?
Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see the steps suggested here: How do I change the time on my Fitbit device?
Hope that helps.
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10-10-2022 00:38
10-10-2022 00:38
This is because your Fitbit device will use the time zone setting from your phone. Depending on your phone, the steps to change the time zone setting will be different. But, you can usually find it in the Settings app under a section like Date & Time or Clock.
Regards,
Will