Charge 2 tracker not found

[phylg]

I am trying to sync my app and it says my tracker is not found. Help

[SteveH]

The usual things to try when you get syncing / connection issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[phylg]

thank you for reaching out to me. i shut down and restarted my phone after sending my message to fitbit and it corrected itself!
thanks again!