Charge2 problems

[MikeAndi]

Hi there

My Charge2 has worked for 1 yr+ but stopped syncing about a month ago. There have been no hardware changes that would explain this - I am still using the same tracker and the same tablet (Lenovo running Android 8.1) that worked fine until early Feb.

The app can see the tracker, but does not sync.  The tracker appears to be still working, i.e. counting steps, etc.

I have read the various Help items provided by Fitbit, and have tried:

- Resetting the Charge2, as per Fitbit advice for sync problems

- Turning on and off Bluetooth on the tablet that I use 

- Uninstalling and reinstalling the Fitbit app.

- Setting up the Fitbit as a new device (unsuccessfully - the app won't add it as a new device - it just defaults back to the Account screen)

- I am running the most recent os (Android 8.1) for the tablet and the most recent Fitbit app download

Any suggestions regarding resolving this problem would be appreciated.

[SteveH]

A couple of extra things to try:

• restart phone
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

Note that fitbits have a limited amount of storage to hold data between syncs. The Charge 2 can hold up to 7 days of detailed data. After that it starts to hold data at a daily summary level and can do that for up to 30 days before it starts deleting information. So, once you get your syncing issues sorted, your data may look a little strange.

[MikeAndi]

Thanks Steve

I'll try these suggestions.